SERVICE INFORMATION FREQUENTLY ASKED QUESTIONS

In our ongoing efforts to make a contribution to our customers' business, below are Frequently Asked Questions on our services and operations designed to answer the most common, detailed inquiries.

Q: What is a lease/rental agreement?
A: It is a contractual, pre-determined schedule of payments with optional ownership. Unless you are provided with a written purchase option, you will be offered an opportunity to purchase the equipment at what is known as Fair Market Value.

Q: How do I exercise my Purchase Option?
A: The first step is to identify your purchase option date on your contract. Then, notify us of your intent to exercise your early purchase option (no earlier than 60 days before the purchase option date). Finally, you will receive an invoice for the Purchase Option amount. Payment must be received by the due date.

Q: Is the agreement cancellable?
A: It is a non-cancellable contract. If you wish to cancel it during the course of the term, you may request a buyout.

Q: How do I request a buyout?
A: Contact our Customer Service at 866.986.6738 / 604.646.2247, fax at 866.687.7091 or 604.687.7091 or email at client.service@roynat.com

Q: How do I change the bank account for my automatic debit?
A: Fax a copy of a void cheque to the attention of Customer Service at 866.687.7091 or 604.687.7091. Make sure to indicate your lease/rental number(s), contact name, position and phone number. If you don’t have access to a fax machine, you can mail the information to:

Roynat Lease Finance
4710 Kingsway
Suite 1500, Metro tower 1
Burnaby, BC
V5H 4M2

Q: How do I change my billing address?
A: Send us the new information by fax to 866.687.7091 or 604.687.7091 and ensure the request is on your company letterhead or email to client.service@roynat.com

Q: I wish to transfer my lease/rental agreement. Is this possible and how do I proceed?
A: Fax us a written request at 866.687.7091 or 604.687.7091. On review of the request, we will respond within 24 hours

Q: I am doing my year-end and require information regarding my lease/rental agreement. How do I proceed?
A: Fax us your request at 866.687.7091 or 604.687.7091. We will respond within 24 hours with an audit letter.

Q: I am PST exempt. How do I inform you?
A: Submit a certificate of exemption to fax number 866.687.7091 or 604.687.7091.

Q: Does the equipment financed by Roynat Lease Finance require insurance coverage?
A: Yes. It is your responsibility to make sure the equipment is sufficiently covered by property and/or liability insurance. You can satisfy this requirement by obtaining your own insurance or by taking advantage of the coverage offered by Roynat Lease Finance. Please refer to the Automatic Insurance section for further information regarding this coverage.